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“Poor equipment, appalling customer service”

written by Reynoldstf392 on 21/03/2016

Ordered August last year, did not work as head kept swivelling round so complained...promised a replacement shaft, immediate delivery. Nothing happened so chased late November and again in January, when customer service said parts had been sent...an absolute LIE, admitted when cornered, and told no replacement parts available so return whole machine for refund. Refused my request to spaeak to a supervisor so sent a letter of complaint and returned machine. No reply to complaint, had to keep chasing refund which eventually credited to my card in March!!!
It is apparent Eckman operate a guarantee system that is obstructive unhelpful and a disgrace. Staff lie, delay and are not interested in a solution, only putting customer off in hope he goes away...obviously company policy and an indictment of a very second rate company.
If I could zero stars but, as it is , does anyone know another company with such an appalling online review profile???

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