written by lockster on 19/03/2016
In hindsight I should have avoided the HSBC like the plague. I'd read the reviews and thought surely they cant be that bad, after all they are a high street bank. Unfortunately they are! BE WARNED!!!!
Very very slow in processing information. Call center a joke as they cannot tell you anything merely advise you that they will email the underwriter and get them to call you back which never happens. They ask for information that has already been supplied on numerous occasions.
Totally unacceptable communications. 1 month to advise you that they cannot process your mortgage application is ridiculous.
Don't be drawn in by there rates they really aren't worth the hassle.