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“Avoid Avoid Avoid”

Written on: 14/03/2016

They're fine - until you actually need to contact them about a claim. I sent them photos and information, they did not confirm receipt neither did they appear to use any of what I provided. And instead of calling me or sending an email from an actual human being, I received an automated email to say the claim had been closed and that I was at fault. Absolutely no actual investigating seemed to have taken place. I was thinking about getting rid of my car anyway, and after this service I had made my mind up. When I went to cancel, I then was told that because of this "fault claim" (the one that had been poorly handled and not investigated at all), I had waived my right to a refund for the remaining months of my policy. Apparently this is in the policy wording. I had never heard of this before, nowhere is it made clear and when I initially reported the claim it was not mentioned as part the other "important information" I was told over the phone or in the limited email communication I received. Very disappointed and I am very glad I went ahead with the cancellation anyway, it was worth sacrificing my refund to get away from this company.

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