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“Disgusting ethics and fees”

written by Welchap492 on 12/03/2016

As a Halifax customer, I was happy for about 5 years, but they aggressively got me to open a BOS current account which suited me temporarily due to hating my other bank and living in Scotland where they were few of its branches. In the last 7 years, HBOS have - taken £200 fees over going overdrawn by under £1 in times of hardship; refused to apologise, let alone give back money - which was only redressed by housing benefit; took away an unused credit card and overdraft (before the other things), got my address wrong for 6 months and didn't send a new chequebook; been slow, rude, unhelpful and deeply unethical. Their charges are £1 a day for even a tiny overdraft - £5 if unarranged, and still no cap. I will leave as soon as I find a better bank.

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