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“Direct Line Insurance - 'free' Family and Legal...”

written by on 06/03/2016

Dear viewers,

Recently Direct Line Insurance Family and Legal Protection was helping us negotiate a final settlement via mediation with another party. At the outset Direct Line Insurance via their own commissioned Solicitor (later it transpired solicitor was part of the Direct Line Insurance Group albeit a pretence of being 'independent' -DLG Legal Services) clearly advised all parties that Direct Line Insurance was not going to reclaim any of their costs incurred. The Direct Line Insurance instructed solicitor and barrister collectively midway advised that Direct Line Insurance was going to reclaim 12.5% of our settlement - both acted very shifty and to us it became clear they potentially had a vested interest as soon as the settlement figure was becoming generous. On the day Direct Line Insurance (via telephone and later via e-mails) confirmed that they would not be reclaiming 'disbursements' from our settlement and were not enclosed in schedule of losses served on all parties before mediation. However, Direct Line Insurance/DLG Legal Services went back on this and took monies from our settlement without our consent on pay day. Direct Line Insurance has upheld our complaint but refused to give us our money and arrogantly told us to pursue the matter with the Financial Ombudsmen which we are. We are also taking legal action against Direct Line Insurance for making our young family suffer - luckily we recorded the entire mediation on a device (learnt to record everything after a series of similar encounters with liars) and are exposing these insurance people to TV and other forms of media.

Since we have spoken to many of friends of ours who are familiar about our circumstances and how we have been taken advantage of. Five families that we know have cancelled their insurance with Direct Line Insurance as a direct result of hearing of how we were treated.

Do not use this rogue and ruthless company. They are sharks as is their legal department.

Direct Line Insurance - you will be on BBC's Watchdog's wall of shame.

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