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“Confused.com never sent Brian toy”

written by 420Waddell on 05/03/2016

Bought my insurance through confused.com, waited months for my toy (seems superficial, but this is why I used them in first place) 3 months past and no toy, emailed them where I was told I needed to fill out a form, but At no point throughout the whole process was I prompted to fill out a form therefor I didn't know. You would have thought a good customer service would have waived this ridiculous idea and just sent a toy to keep customer option high, compare the market sent one within a week with no forms to fill out. Bitterly disappointed, will not use again and certainly won't recommend to a friend. If they said there was a form I would of filled it out.

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