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“Hard to use...”

written by Jecabe on 04/03/2016

I think it is hard to use and expensive. My adult daughter is much more computer-savvy than I am and she agrees that the site is difficult to use. Especially considering the cost. Seems like they could simplify things, cut the price to attract more members, and it would be to everyone's benefit. I did DNA testing on myself and my children. Something disappeared off of my possible dna matches that looked intriguing. I saw it and intended to get back to it later when I had more time. When I returned to it a few days later, it had disappeared. I wrote to Ancestry about it but received no response. Apparently you have to pay extra for customer support, which seems ridiculous considering what they charge for a regular membership. What other company could get away with that???

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