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“Took payment without completing work, awful customer...”

Written on: 02/03/2016 by BrendaMcDougall251 (1 review written)

Dekra coordinated an appointment directly with a dealer to inspect a van I was interested in. I was not made aware of the exact time of the inspection, but got a call on the day saying the inspection had been aborted, that I would charged the full amount and they would charge again to rebook. There was a dispute between the dealer and Dekra as to the exact time, but I was not given the opportunity to contact the dealer to resolve it before the inspection was aborted. Now they are both blaming each other, I'm without an inspection and £155 worse off.

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