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“Unhelpful in the extreme”

written by Delaney1972 on 02/03/2016

My mother died and I needed to get the line disconnected. Was told it would take 15 days - why. Bill arrived and was paid. A final bill arrived which should have been for 2 days but was for another month. Rang was told not to pay the bill and another one was in the post. No bill arrived - rang again. Told to pay the bill this time and that they would credit me with the overpayment. The credit has now arrived but they will not cash it at the post office without Grant of Probate - despite the fact the bills were paid from my account not my mothers. The customer service is awful and have been cut off twice whilst "being transferred". Thank God I am with BT.