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“WU where no one knows why”

Written on: 29/02/2016

been on the phone for 1:26 hours trying to resolve an issue. keep getting the runaround. no one knows why I am having a problem trying to send money on line or by phone. keep telling me to go to an agent with cash! (21st Century options?) have written, have emailed, have called in, have complained, have talked to "supervisors," have talked to folk who barely understand or speak English, the list goes on and the problem has NEVER been resolved--going on three years now!! either WU can or cannot send money. do not list countries on your website unless one has the option to send money to these countries (false advertising?). do not have your international operators (who keep you waiting forever and a day before they even answer the phone) attempt to send the money only to come back and tell you it won't go through, but not really have a reason why not? all in all, a miserable experience time and again. Western Union, YOU CAN DO BETTER1

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