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“Appalling service”

written by Newwave on 26/02/2016

We have ordered thousands of pounds worth of print from them. But we have had a number of issues. The biggest is there colour shifts, we have just done a few items together printed at the right quantity to be done in litho, and the colours are massively different, even though the same images are on each. Our client rejected them rightly so. We spoke to Solo Presses customer service team then supervisor, they insisted there was no issue, though photographs of the print showed clear differences. We have had to argue our case, eventually they have offered to reprint the items but in digital to hit the client's deadline. This is the only option for us due to the timescales, so the client will have a digital job, when we paid for litho, and it will not match all there other litho printed materials. Solo Press do not see the need for any compensation on the job, apparently this is all they can offer. If I owned their business I would be alarmed at how casual the customer service supervisor about losing important clients unessesarily.

It doesn't matter many jobs you put with them, it seems your job is not important to them, nor your relationship with your client.