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“I can't understand why the staff are told to serve two...”

Written on: 16/03/2011

I can't understand why the staff are told to serve two people at once?? Find this very impersonal,how can they give full attention to me when they have to ask the next customer in line what they want?...

Found the staff very pleasant but was not impressed with the way the manageress spoke to them in front of customers.She was especially rude to a young male member of staff,we felt so sorry for him,there's a time and place to correct your staff,and that's not in front of paying customers.

I would like to know WHY the staff are trained to serve two customers at once? What is the reason?

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