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“did not check holiday was disabled friendly before booking”

written by ladyholiday1 on 17/02/2016

My parents recently booked a holiday with purple travel to benidorm. At the time of booking they made it clear that my mum was in a mobility scooter and the agent said he would arrange special boarding for the flight and request a room close to lifts at hotel. They also booked transfers to the resort though
Purple travel. The flight was great. Boarding had been requested. The transfer company refused to take them as they do not carry mobilty scooters resulting in them having to pay $70 taxi fare.
When they got to the apartments they could not even get into the building as there were no ramps and alot of steps into the entrance. They tried calling purple travel but were in a queue for so long they gave up. My father who is nearly 70 had to look for a suitable place for them to stay again at their own expense or they would of been stranded.
On return they phoned purple travel to complain. They were advised to put it in an email. For months purple travel have been fobbing them off saying they are waiting for the hotel in benidorm and the transfer comapny to get back to them. They will accept no responsibility in the fact they booked a holiday that was not suitable. In the last email they have sent it says we should hear within 7 days( its already been almost 3 months) and if we want to go to abta its up to us.
Shocking response from a travel company. Would never recommend to anyone.They just dont want to know