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“Worst customer service EVER”

written by NorthernTony on 13/02/2016

We booked a 4* HTOP Secret break in CALELLA.
We knew we could get allocated any of their hotels in CALELLA.
2 days before we were due out Locost got back to us to confirm we had been booked in to the CALETA Palace - 50km FURTHER than Calella from Barcelona Airport.
Given the time we get in to Barcelona Airport, the transfers would be 9 euros by train to Calella or the ONLY option 350 Euros by taxi to Caleta!!!! And they wondered why I was upset.
The so-called customer service claimed there was nothing I could do as I had booked a Secret deal. They could not get it through their heads that it was a Secret CALELLA deal.

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