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“Excellent Personable and Knowledgeable Service”

written by FezcanCanada on 12/02/2016

I worked with Lam at Indochina Pioneer on a 28 day trip for me and my wife to Vietnam, Cambodia, Myanmar and Thailand. I selected Indochina Pioneer after tendering my preliminary itinerary to 4 travel agents. Lam was very responsive including calling me many times to work out the program and he very carefully noted our interests and requests. All of our internal flights, hotels, guides, drivers, admissions and side trips were booked by him and with a few minor exceptions everything worked out perfectly. Most important the guides were first rate and the details of our tours were excellent. He was very helpful and patient with us in offering alternative tours and destinations, and in being honest about different prices and operators. While this was a very small tour for a travel operator, with only 2 people, he treated us like a very valuable client and kept in touch with me all the way through our trip. He even made a point of meeting me at our first destination hotel, and had flowers delivered on my birthday. When we had a small issue with one of the hotels he arranged for a refund of the balance of the booking and had us relocated to a better hotel within 2 hours. Indochina Pioneer offers a number of additional features on its tours that bigger operators ignore like free water, use of a cell phone in Vietnam, and arranging for a visa in Vietnam. I strongly recommend Indochina Pioneer and Lam, and will not hesitate to use the company if I travel again to this part of the world.