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“sagging arms / sofa padding on 2 cushions need redone”

written by andygnufc on 08/02/2016

had the sofa since 2011 , does not get heavy use , its the cantanello range , I had extra padding put into the arms on the outset as the padding is a hollow fibre which needs plumping up constantly as it flattens out as soon as you rest on it , the leather itself has remained in good condition due to the constant nourishment treatment I do every week , also on delivery the guys tried to jam the sofa through the door after I specifically asked them to remove one of the arms to get in with ease , they gouged the top of the sofa , which DFS did repair swiftly , with a new back section , but its been a catalogue of errors and not a brilliant experience , quick to take your cash but not very good on after service which is a shame as I really like the sofa , apart from the substandard padding . DFS need to get the eye back on the game . and realise without custom you have no business , and if you want repeat custom then you need to buck up your ideas on how you treat your customers aftercare and resolve issues .