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“Reasonable quality but terrible courier service - avoid!”

written by AusCat on 07/02/2016

The first set of shutters I ordered did not arrive complete on the agreed delivery date. Apparently the van driver could not fit all the boxes in the van but did not think to tell us this until he arrived. I therefore had to take another day off work at short notice to facilitate this. I also received an email apology from California Shutters which was reassuring.

On the basis that California Shutters appeared to be taking action to improve their service I ordered another similar set of shutters for another room a few months later. The exact same thing happened despite having been given assurances by California Shutters that it wouldn't happen again. So yet again I had to take another day off work at short notice.

On opening the boxes I discovered one of the frames had been damaged in transit so California Shutters ordered a replacement which arrived in the country a number of weeks latter. We agreed a delivery date but this time no one turned up on the agreed delivery date! Apparently the van driver could not fit the one box in the van this time around so choose not to bother telling me this. Californian Shutters did appear to do what she could to resolve this but it did mean yet another day confined to the house. When it did arrive the box had yellow tape around it and it was missing the fixings. Again she did what she could to resolve this by sending me out the parts which I received the following week.

I wrote to them on 29 January but to date have received no response.

My advice is to avoid using California Shutters unless you have loads of spare time to wait around in your house for deliveries. The quality of the shutters is reasonable but not worth all the hassle delivery wise.