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“Terrible customer service”

Written on: 07/02/2016 by Hill222 (1 review written)

Bought 2 pairs of earrings from Finishing Touch - seemed a good deal but as usual when it seemed to good to be true - it is!!

The earring arrived late some 2 weeks later and both pairs were badly packaged and severely damaged and unusable.

Contacted the company several times to a variety of e-mail address but never even got a reply. When I raised a claim on Paypal, their only note back was a short "send them back" - no offer of apology or even postage cost to return!

I will pursue the claim with Paypal as I have no intention of trusting this company to replace them or refund

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