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“Where shall I start? I moved my business account to...”

written by on 02/05/2010

Where shall I start? I moved my business account to AIB back in 2006. First impressions were good and I had an excellent service & relationship with them. Then things changed. My relationship manager changed to a person who was fundamentally incompetent. I have never met him (like I have with all the others) I just get rude letters from him, threatening to close the account because their own incompetence has created problems.

I paid a cheque in to their branch in Uxbridge. It took five days to reach my account (If I pay in through Nat West, it takes two days!). If I make an online BACS payment now the cash leaves my account as soon as I authorise the payment (previously it left on the day of transfer). This creates a serious (possibly fatal) cashflow problem if I want to authorise payments for 30 days ahead (say I am on holiday at the end of a month).

The final straw was them withdrawing (unilaterally) my authority to debit customers for bulk payments. This has robbed me of a regular income stream as part of their 'policy decision'.

This bank wants to screw it's customers into the ground - avoid it like the plague!

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