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★★★★★

“Upgrade and extra driver insurance”

Written on: 03/02/2016

I hired 2 cars in Geneva from Hertz, fortunately both were 4 wheel drive as there had been a massive snow fall in our resort, and one car had to be upgraded due to a shortage of vehicles (at no cost to us). The driver of one car injured his shoulder on the last day of our holiday and after a few calls in France and Switzerland I was able to email a copy of the license for our driver's wife and we were all able to get to the airport that evening. So far, there has been no charge for the extra driver, so bravo Hertz and Auto Europe! Only quibble, it could have been easier to find the number to ring Hertz in Geneva.

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