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“Blocked drain”

written by Finley20 on 29/01/2016

My sewerage flows into next door's property and the into the main sewer and the trap leading into the main sewer appeared blocked from inspection via manhole.
I called TW at 11 o'clock in the morning to advise them of the problem and to ascertain if it was their problem, They advised it was their property as the drain served more than one household, and that someone would attend within 48 hours.
Well, 10 minutes later, TW guy called me saying he would be there in 5 minutes and after inspecting the problem cleared the blockage and recommended that the trap be replaced as to its age as was gradually disintegrating and was only going to worsen. After he left, half hour later, got a call from TW advising me that they will be replacing the trap in the next two weeks.
All I can say is that I have not received service like that for a long time.

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