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“CitySprint are worthless.”

written by Percilitor on 26/01/2016

We hired Citysprint for a film project we were working on for three pick ups and deliveries. First day the driver was 50 minutes late, no explanation was offered. When raising the issue with them, they tell us that they don't refund you unless they are over 1 hour and 45 minutes late (!). Second day, they sent us a driver with back problems, which wasn't very helpful to say the least. Third day the van arrives, already filled to the brim with another delivery, so couldn't take our heavy lights and bulky boxes. Turns out you have to PAY EXTRA for them to guarantee that the van you've ordered is empty. They then sent us another van, which also had another delivery in it, but was small enough to fit our equipment in there along with it. However, by the time it all arrived at the equipment hire company, it was three hours late, due to the delay, and we had to pay for an additional day's hire. Appalling terms and conditions. Wasted a lot of our money and time. Absolutely worthless.