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★★★★☆

“I needed help upgrading Wordpress on my hosting package”

Written on: 20/01/2016 by Maddoxt494 (1 review written)

I understand the need for the automated call handling process. It quickly got me through to the appropriate queue. After a few minutes I was put through to the Technical Support person. It was clear from the start that the person was confident, competent and was willing to understand and resolve the problem from my perspective and in my terms. He quickly became engaged in checking out relevant parts of the system and in giving me advice on how I should achieve my intended outcomes using the system.

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