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“Very poor communications and couldn't deliver”

written by Matt Taylor on 07/01/2016

I took a gamble on ordering a Shureido karate suit from karateshopjapan.com.
The website itself isn't great but it offered PayPal as a payment method so I figured I could always get my money back.

I managed to place my order but I was never given an order number or confirmation that it had gone through.

I contacted the people behind the website a number of times to find out what was going on with my order but it was rare to get a reply.
Only when I said I would open a PayPal dispute did I get one.

So the website claimed my suit was in stock and delivery would take 2 weeks but now they were telling me that it would take up to 6 weeks to get the suit made.
I took another look at their website to see they had removed all Shureido suits from sale.

Communications to them were rarely acknowledged and from those I did get I could tell that English was not their first language which made things more difficult.

Eventually after 50 days the company just issued a refund in PayPal.

I wouldn't recommend them to anyone.

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