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“Obstacle Express more like”

written by on 01/01/2016

I decided to cancel my lens replacement surgery within 7 days of paying a £500 deposit. on 24th October (I had seen a great deal of negative reviews and a class action.) I was assured I would receive a refund within 28 days but after numerous emails and phone calls I have not received any refund or even been asked for my account details - now January 1st.From what I have read, this is standard behaviour from Optical Express. Next step is the small claims court or my solicitor. Which? has very helpful advice as they have obviously encountered this problem with Optical Express many times before. I would like to warn any prospective customer, this company will be super-efficient at taking your money but their after care service and customer relations department is abysmal.

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