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“Wonderful technical support!”

Written on: 23/12/2015 by Kendall498 (1 review written)

The technical support is very helpful. Once explained, the person answered the phone understood exactly what the problems were and was able to provide the solutions to solve the problems immediately while on the phone. If the implementation of a solution took time. I was told exactly how long it would take. In this case, it was completed within 24 hours. Wonderful!

I would have rated the services 10/10 instead of 9/10 if not because another time when I called again with another issue on updating, it took rather long to get through (waited 10-15 minutes on the telephone queue); otherwise, 10/10 or five stars from me. So to shorten the waiting time of the telephone queue would improve the customer satisfaction.

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