Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

3795903

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Business Sharks - won't refund deposit as promised”

written by Hunter381 on 22/12/2015

In the Spring, Optical Express St Vincent Street (Glasgow) refused to give me laser eye surgery as my prescription had changed by a whole diopter since the initial consultation in Braehead.
But they would not return my £1000 (yes, one thousand pound) deposit.

At the start of Ocotober, I went for another consultation at St Vincent Styreet, and this time they confirmed that I was not a suitable candidate for eye surgery, as I have had it before and my corneas are too unstable. I was happy with this, and they promised to refund my deposit. Although I do wonder why they ever pretended I WOULD be suitable, as I mentioned my previous surgery several times

It is now over 8 weeks later, and they still will not refund my deposit - one excuse after another
- you have to wait 30 working days
- there's a backlog in the refund department
- we can't return your money without doing certain checks because we are a medical service provider. What checks? We don't know and can't find out
- our systems are down

They may be technically very competent, but their business practices make them look bad

Was this review helpful? 2 0