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“Don't trust this company”

written by MisterPianoman on 21/12/2015

I have used Auto-Europe for many years during my travels throughout Europe and all is well as long as you don't encounter a problem as I did recently. I was denied the special rates during a car rental in Denmark and was left without a car. To add insult to injury, Auto-Europe flatly refused to refund my money. I was left not only without a car in a foreign country, but out of pocket too. Their response was non-committal and generally disinterested. Something about 'contact our customer service on Monday morning' when the problem occurred on a Thursday!! It is difficult enough to contact them from a foreign country, because they only give toll-free UK numbers on their web site, which is, frankly, ridiculous. I will never use Auto-Europe again and would advise travellers to use any other company for their travel arrangements. Don't trust this company.

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