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Written on: 05/05/2010


had insurance with this firm for over 2 years no problems.

then i started getting water coming threw my roof. got a builder out and he said it looked like storm damage.

THEN i tried getting hold of elephant. THAT WAS FUN. was kept on hold for about 32 minutes each time and then the line would go dead.

this happened about 4 times each day. eventually i found an email address and emailed them. heard nothing back at all. during which time i still had water coming in threw my roof and down my bedroom walls.

after i recieved no contact i thought that i would try and get threw to the sales dept. it must have rang a whole of 2 times before someone answered it.

they couldnt understand how i was unable to get threw to the claims dept. ESPECIALLY AS THEY ADVERTISE THAT THEY WILL DEAL WITH YOUR CLAIM WITHIN 24 HOURS.

Ithen spoke to someone in the claims dept who said that they could not find my paper work and that they doupted that i would have accidental cover.

I then explained that i DID have accidental cover. but i had not been walking on my roof and accidentally kicked off a load of tiles.

at which point he said he would call me back.

he never did.

i then rang back 3 days later and asked what was happening and they said as there hadnt been a storm in the past 30 days they would not help.

in all it took nearly 3 weeks to get to the decission that they were not to help.

God help anyonewhose house burnt down and had to rely on this firm for help

didnt think they deserved any stars.

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