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“Very poor presentation and slow delivery”

written by Norfolksam on 19/12/2015

We bought two sets of £50 vouchers for 2 couples of family members for Xmas. Despite paying premium postage it took them 5 days to despatch and Royal Mail 2 days to deliver. Also chased for delivery. Why not available to print online?
Presentation was dreadful. Tokens £100 worth were stuffed in 1 gift wallet and the "added messages" were printed out on a piece of A4 paper with errors in each "rn" between recipient and greeting??? A child of 4 could have done better! Very amateur-looking.
They hide behind a premium rate phone number also so only reasonable means of contact is email - to which they did respond.
Have bought other theatre tokens elsewhere which look much more impressive and work very well. Only hope these actually work.
All round a very tacky set-up.

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