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★☆☆☆☆

“I would SHOP ELSEWHERE!!!”

written by AvailPlumbing on 19/12/2015

Placed my order on November 12th. Waited, waited. . . waited. Called to check on status. I was told I'd receive an email update, but that they were still waiting on 4 items. (Don't know if I'll ever receive an update. . .)

I was told they'd contact their supplier, and have the items that they were short, shipped direct to me. The rest of the order was to process and ship out in a couple days. I've received the items from their suppliers directly, Dec. 2nd and 3rd. . . still waiting on the shipment from PlumbersStock.
On Dec. 11th. Contacted again, they say my order will ship in the next 3-4 days, after I told them cancel anything they were waiting on, at this point I don't care what they're short. I've received close to a dozen orders from others since this time.

Definately don't keep you updated on order process, but at least they answered the phone.  Time will tell with this company, as they don't appear to have any concept of the word. Hope my order arrives soon, as we await to finish outfitting one of our vehicles with some tools & a couple parts from here. . .

Here's a Follow-Up: I Called again today. December 19th, amazingly, they answered. . . I was told December 11th, my remaining 10 items would ship out in 3-4 days. Still nothing however. My account still shows processing. . . So I ask customer service agent what's the hold up, when to expect shipment? . . . last week they had everything but a water heater kit, this week they're lacking several items to complete my order. . . Every week it's a different story. . . longest wait, worst experience I have ever had. I even told them last week to ship me what they had, send the rest when they get it. . . no problem they said, . . . but I'd still have to wait the 3-4 days before they could ship what they have. . . Same shuffle today. . . wait 3-4 days and they'll ship. . .

Frankly I'm tired of a company that can't deliver and makes empty promises."

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