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★☆☆☆☆

“DO NOT USE !”

written by Jordino69 on 16/12/2015

3rd review = Update on previous review - my sorry saga still rolling on with Foneangels.

As you will know I eventually received the iPad mini after 6 weeks , but only after I threatened to report it as stolen, I then discovered it was broken. Foneangels will not accept a report from a fully trained Apple technician who looked at the device yesterday and reported that it is unresponsive and unrepairable. They are still asking for the faulty parts to be returned ? The faulty part is now the whole iPad and I am unable to return that as it belongs to my daughter's school. Thankfully they are no longer recommending this company to its pupils, to avoid them having a lot of stress, especially those like my daughter who is right in the middle of her mock GCSE's and without her school issued ipad !

As a last resort, and one I was trying to avoid, I am now in discussion with my credit card issuer to try and recover my money, whilst PayPal consider my appeal now I have an independent report. I’ll then have to purchase another iPad to replace the one that was returned as it now doesn’t work, at all! This is a huge burden in terms of cost AND time, .

All I asked for was a refund on the money I had paid well in advance for the repairs. Had the repairs been carried out and the devices fixed properly, I would have left it at that and put the delays down to increased orders and poor customer service, but instead we have this awful, stressful process, and all for the sake of £148.00.

I would urge any potential customers to stay away. This has been a very long 3 months with many hours wasted , including an unnecessary trip to an Apple Genius Bar and lots of stress ! At no point have I had an apology other than standard emails asking for the faulty parts back .

Avoid at all costs unless you want to find yourself with an enormous headache and you fancy being treated with utter disdain, this is truly the worst level of service I have ever received!

2nd review = Surprised to see how quick the response was to this review ! Shame all
enquiries are not met with the same urgency. To clarify , no untruths have been told , when I phoned customer services I was told they couldn't find out any updates and there were no managers based in Customer service for me to talk to. I also emailed complaints and asked for someone to phone me urgently but again ignored. I take great offence to be called a liar. The only untruths that have been told is by the staff at Foneangels in relation to the progress of repairs and despatch dates.

1st review = I am totally exasperated by this company.

I sent 3 items to be repaired at the beginning of October. Paid in full and even paid extra for parts they advised me I needed to have. It took 4 weeks to get the phone back , 5 weeks to get the iPad 2 back and Over 6 weeks to get the iPad mini back. The iPad mini does not work at all , the phone screen has already cracked and the button I had replaced on the ipad 2 only works intermittently.

Customer services on the phone refused to talk to me as I am not a new customer , and advised there was no way in any circumstance I could get to talk to a customer service manager. The complaints department replied to one of my numerous emails back on 3rd November and this was to advise I would get my device back in a day or two. I didn't receive it and had further emails stating it would be with me in the next day or two, some 16 days later the last item iPad mini was eventually returned to me after I threatened to report it as stolen, then to my horror I realised the screen had been replaced however the screen does not swipe and the top button no longer worked. I have sent in excess of 30 emails , most of which were ignored. No updates via emails or phone calls to advise what was going on and then customer services said they only communicate with customers chasing items via email !!

I am now in the process of disputing the costs if all 3 repairs for appalling service and what appears to be faulty parts. I have been asked to return them all under the warranty but as you can imagine have lost all faith in them and do not trust them as a company. Therefore I am now in dispute with them to try and recover my costs so that I can go somewhere else to get the repairs done properly, which is what I wish I had done in the first place.

Unless you wish to find yourself without your device for weeks, without any update, and the result in your items being returned with faulty parts , I would avoid this company at all costs.

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