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“They cancelled my order but haven't refunded me”

written by Kempmg217 on 16/12/2015

I ordered a pair of football boots from them and paid by direct debit in full.
They emailed me cancelling my order in view of security concerns and because of previous order history and wanted me to send additional information including copy bank statement and copy credit card or to pay them again by bank transfer to a specified account.
I have never ordered anything from them before and had paid in full by direct debit, so I rang customer services but they said they definitely required the information.
I am not prepared to send such information by the unsecured medium of email nor am I prepared to pay twice .
Notwithstanding that they have cancelled my order even though I've paid upfront, I'm still waiting for my refund.
I can't order anymore boots until I get a refund as I haven't got the money and they were intended as a Christmas present, so if I don't get the refund soon I won't be able to order another pair elsewhere in time for Xmas.

I'm very upset and will never order anything ever again from prodirectsports and will tell all my friends about the way I've been treated