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“poor service”

written by DaphneMcNeill on 12/12/2015

we have used this for many years. Our current washing machine has been repaired 7 times, including the repairman spending 2 entire days rebuilding most of it last year despite his recommendation to D&G that it needs to be replaced. It has broken twice since then. The cover includes replacement when appropriate but their policy is to always fix if a replacement part can be found. We have had not entirely compatible electronic bits replaced whcih limit the programmes available but mainly we want a replacement machine now as we can't wait weeks without a washing machine this often. The resolution committee have not let us know yet whether they will replace or repair. Meanwhile we enter 2nd week with no prospect of a useable machine. The worst part is trying to get though to the right person on the phone-prepare to spend literally hours on hold.