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“excellent customer experience”

written by Austin367 on 11/12/2015

It was only about 2 weeks ago I decided that I wanted to return to La Gomera for my well deserved "ME" time Christmas break.

Having been to Gomera before, it was my wish that when I would return, I would stay @ The Parador in San Sebastian with multiple trips to Valle Gran Rey.

Prior to finding Bookable Holidays on a google search (having not heard of the company before) I spoke with several travel agents some of whom are La Gomera Specialists, I was told that I had left it too late, most of the accommodations were fully booked and was left only with possibly 1 choice of accommodation: Jardin Tecina in Playa de Santiago.

Intuition is my compass, my guide and when Bookable holidays number came up on the google search I immediately called them.

the representative had never heard of La Gomera before, so we had a chat about the island, its surroundings, its beautiful culture and the reasons for my trip.

I explained that it is not a 'normal' type booking as the it requires flying into Tenerife South and then a Ferry crossing fr to San Sebastian La Gomera and then transfer to the hotel.

She told me to leave it with her.

It took about 3 ½ days from the first point of call to the completion of the transaction, bearing in mind that the representative was off for one of the days and her return shift commenced at 1500hrs.

The outcome: 'Think outside the box' is what she did and managed to get me booked into the two best hotels 1 in Valle Gran Rey and the other in San Sebastian.

The next task was booking return flights that would be in sync with the Ferry Crossing times: there are only about 3 crossings per day.

She was amazing, she looked at the options that would offer me ease and a stress free travel and indeed costs.

When all the agreements were in place and payment was made I was told that I had to adhere to the Terms & Conditions of their contract.

The following morning, I decided to read Bookable Holidays Terms & Conditions's and during that google search I came across some really negative reviews about the company and that indeed raised a red flag in my mind. Moreover; their website does not show any ATOL accreditation logo. It does have Feefo and that was the only source where I was able to read good reviews about Bookable Holidays.

I trust my intuition and moreover, the duty of care and valued time that the representative gave me could not possibly be as the reviews stated.

I spoke with the rep about the matter and I told her that I felt that the reviews were not only a dishonour to Bookable Holidays but to her and for me she is Bookable Holidays.

I told her that I felt honoured to be served by her and that it was my first experience dealing with a travel company in the UK where I felt that I was being truly looked after and cared for and she has become my Travel Specialist for my future travel.