written by on 19/01/2011
Pathetic service, I would not use them again. I made a claim for a faulty sewage pump which on an initial call they immediately dismissed saying it was not covered, however I had forgotten I had emergency home cover by which time I had paid out myself to replace the pump, after that they just gave me the run-around, they wrote one letter to say there were looking into it and 2 months later I had heard nothing so phone again and waited 30 minutes to get a reply, was then given another number to phone to be then told "I have no record of that here"so as I am writing this I am waiting to get through again on the 0945 number, RUBBISH SERVICE!!!!!