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“Customer service NOT helpful, never received the tickets!”

written by Celinelj on 03/12/2015

I am extremely disappointed in this compagny. I had bought tickets exactly one month in advance for a show in London. They said they would dispatch the tickets "at least 10 days prior to the event" which they did not since I received an email 9 days prior to the event (which you can agree is still okay, but you will see how this is a problem) saying my tickets had been dispatched and would be with me within 5 working days. I received an email on a friday (for the show the next sunday) and 5 working days would be the next friday, so I had NO reason to worry... Evidently, I did not receive the tickets on the friday so I tried to contact them, but not answer... I then sent emails asking to be refunded, but their answer was that I should have contacted them 2 days before the event: but how should I have contacted them since my tickets were SUPPOSED to arrive on the friday and they are closed on weekends.............
I then had a very useless exchange of emails with a manager...

I am so disappointed.. What's the point of buying tickets ONE MONTH before an event if they only send it barely a week before?!
I DO NOT RECOMMEND!

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