Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

3764303

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Dont waste your money with April Medical Insurance”

Written on: 02/12/2015 by robbo2000 (1 review written)

My first and what will be my last experience with April . The first time i try to make a claim and it was a disaster. My 11 year old son fractures his jaw on a Sunday which is confirmed by a x ray in A&E. The Hospital in form me he needs further assessment from a Maxillofacial doctor.
So this is when i contact April who tell me they do not see a problem with the claim and promise with confirm before 4.00 o clock on Monday . In the meantime they email me a consent form to release details of my sons treatment at the A&E on Sunday. I return this to the within 30 mins. 4 o clock comes and goes and at 4.45 i get a email telling me it will take a further 2/3 days before they will confirm weather i can make a claim. With everything now closed and In total despair i call my insurance broker, the next morning. He comes back to me to 2 /3 later to tell the reason for the delay are checking out this is not a previous injury. Well I am sorry my son is looking like the Elephant Man with has a fracture !!! How can this be a previous injury before a policy was taken out ????. They also tell me they are waiting for a form they sent me to access the medical records and they have been trying to contact me. Well i tell him unless all the phones services are not working or they have forgot how to email anyone i have received nothing. I told him i sent yesterday and 30 mins later i get a email to confirm they found it !!!!. The NHS have been incredible and once i spoke the doctor wanted to see my son Immediately and we have since had the required scan needed. SO PLEASE DO NOT WASTE YOUR MONEY WITH THIS COMPANY !!!!!!!!

Was this review helpful? 0 0