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“Do not use them! Avoid!”

written by Alinalondon83 on 25/11/2015

I had a car from Enterprice recently. This was a curtesy car as my BMW had to go in for repair.
I had to use Enfield Branch second time this year and the service...well,it was dreadful.They lie,lie and lie a bit more.
I had to rase an issue with BMW about the service.
Enterprice has a contract with BMW for providing curtesy cars.
My car was evacuated at 17.20 on Sunday.Somebody phoned me from Enterprice out of hours service and said,because it is Sunday it will be difficult for them to get me into car and only late they might be able to get me in 3series.But they wasn't sure about the time.So I said,it is ok.Sunday,understandable.I am prepared to wait till Monday but at 2pm I have to be in airport,so I would need to have a car before that.The man promised me,that I will have a 5 series by 10.30 am.Monday 8.30 am they phoned me from Enterprice and said they have no Bmw cars available,and they only might have 3 series at 2pm.I told them it is too late,they said that they can only give me a Vauxhall then and they have shortage of authomatic cars.i told them I need a car and that they promised it.They said they have 50 customers waiting from Friday for a BMW car and BMW doesn't provide them with Enough cars.What is not true,as they buy them selfs cars and it is not BMW who provide them.They even tried to blame it on BMW.In the end after all the agribation I had to get a shoffer driven car to go to airport and after a mini cub to go to work.
They promised to bring 5 series at 4pm ,but in the end they brought it only 5.30 pm,so I was late for my other appointments.
Long story short,do not use them.Very unreliable.I will be selling my 640d grand coupe BMW,just because they use Enteeprice car rental as a provider for curtecy cars.
Yes,and Enfield Brunch employers talk to you like to their mate.Very disrespectful and rude.
Avoid!!!!
If I could give "0"stars I would.