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★★★★★
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“Fantastic service; quickly resolved problem”

written by Cat-Lover on 25/11/2015

For some time I had been having difficulty logging in to one of my accounts - it couldn't be resolved at the time as every time I tried to login to my account it wouldn't let me - although Subway did try to resolve it. Back then; I would have gave you 4* for that as everything else was excellent and I could still use my card.

However, recently, Subway have locked their customers' accounts due to a new security system put in place, and all customers have had to create another password. I noticed my one account (the one mentioned above) wouldn't let me reset my password as it didn't recognise my email address this card was registered to. Subway then sent me a link which still didn't work. They then sent me the email address my card was registered to; along with a temporary password. That's when I realised my card was actually registered to an old email address I no longer have, and that would explain why I could never access it online, now I can access my account again.

Thank you, Subway! :)

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