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★★★☆☆

“Alamo ”

Written on: 19/11/2015 by Gilberto1994 (1 review written)

I had rented a 4 door economy size car, and that's what was on my voucher. However, the person at the Alamo desk told me that their economy cars are 2 door and there would be an additional daily cost to upgrade to a 4 door. I was not prepared to pay this. She said that's what Alamo offers and would not accept that my voucher showed that I'd contracted for a 4 door car. I have rented economy size cars through Auto-Europe for many years and had never encountered this problem with any other auto rental company in the USA. I will not rent from Alamo again, although I will use Auto-Europe again. I would like the voucher to have a better description of what is included in "Basic Roadside Assistance".

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