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“If your looking for a mortgage do not use CBS/YBS”

written by Concerned5000 on 08/11/2015

Tried to apply for a mortgage with Chelsea in Oct 2015 and have been ripped off by tactics I'd expect from the worst kind of tinpot company/loan shark lender. I really expected better from such a large company. I've been a home owner for many years, remortgage all the time and have never encountered this type of treatment before. Will be avoiding this company for the foreseeable future.


Company offered an attractive rate that they had absolutely no intention of offering us. I paid the 'non nonrefundable' £150 booking fee and then the £85 standard valuation fee. After which I was told that the house was worth less than I paid for it two years ago. Given that I live in an area that has seen prices rocket and I'd bought our house at a greatly discounted rate this did not add up. I then received an email offering us a much higher mortgage rate from the one I'd wanted or the option to pay another £300 to have a detailed valuation carried out by someone who would actually visit the house! Have taken my custom elsewhere. Shoddy service from a company who should know better.