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“Optical Express have the Worst Customer Services on earth”

written by on 01/11/2015

Recently told by DVA that my eyesight wasn't up to Vocational Driving standard so I contacted Optical Express (a few years post surgery).The response was "pay us £30.00" even though I was told originally that I would be entitled to free eye tests after surgery.The money in any case wasn't the issue. The issue was the arrogance of the Clinical Services Director SH who informed me by letter that my eyesight was good enough for Vocational driving; a man with truly psychic abilities.

When I forwarded him written evidence of independent eye tests & written confirmation from DVA that my sight wasn't up to vocational driving standards, SH "invited me" to pay £30 Optical Express to be tested. No psychic abilities on that occasion.

SH is a very arrogant man who should be sent on a Customer Service training course but perhaps Optical Express operate on the basis of "can only catch a customer once"?

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