written by on 15/02/2011
Like another review I have been told that my claim and damage is due to wear and tear rather than the accidental damage that really happened.I am still fighting it. They left my family without heat and hot water before Christmas when it was sub zero. I eventualy told them I would have to pay up front and have a new boiler installed, which the assessor sanctioned IF the old boiler could be examined. A plumber arrived and simply stood next to it and I now have a letter which states they will not pay out. The plumber who fitted the new one is prepared to meet on site with their assessor but they refuse to do so. DO NOT HAVE VIRGIN HOME INSURANCE