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“appalling customer service”

written by DaliaThompson on 25/10/2015

Received 24 packs of laminate flooring today, delivered and left on street by courier, who asked me to sign before I realised they weren't being brought to my door (I have a garden) or inside the house. I phoned the company but they were unsympathetic, as their 'small print' advises that their courier delivers to your kerbside or as nearest to your door as possible. The courier did not bring the packages even inside my garden. He told me to 'open the packages and lift them in myself'.This was impossible for me. Appalling customer service.

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