written by medicineman004 on 22/10/2015
I took out home insurance with post -office and as you can guess was because it ticked all the boxes. After the first year they sent me an email which went into my spam about the automatic renewal. They say they sent me the policy documents, however i received none. I decided to move to ireland from england so got busy trying to organise that after the first year of insurance with them. I tried to cancel the policy via the self service website of post-office. However you cant cancel the policy via their website!!! So i tried calling them and was on hold for 30 minutes before i gave up. I got busy with the move and organising it. I finally called them again and got through after 2 different phone numbers and calls. However i was told that i was breaching their 12 month contract and will have to pay 35 pounds to cancel the policy plus one month's instalment as well. I am absolutely shocked at such an extortionate amount of money for them to possibly make a few clicks on the computer and possibly 1 pound worth of postage and stationery. They are no better than any other bad company. Also their customer service people were rude and made me feel as if i was lying and on 2 separate occasions was talked down to. I will rather spend a little more money and go with some other company from now on.