Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
3697757

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆
WRITE A REVIEW

“Absolutely appalling! ”

written by Hwynter44 on 21/10/2015

Avoid this company at all costs! I ordered a bookshelf for my son's bedroom on 13th October. The Kids Window sent me a confirmation email saying that I would receive it within two working days. It finally arrived today 21st October. In between times, they did not send me an email or text to tell me when it was being dispatched.

They have a customer number and an email address for enquiries. I called the number on several occasions and there was no answer. I was told all the lines are busy and to leave a message. The friendly voice tells you that they will call you back the same day. They don't! They also do not have any facility for the customer to track their order.

Then, I decided to send an email to the customer services team. They did not reply until today, after I left another message this morning, telling them that I wanted to know where my order was today, or I that I would be contacting their head office to complain. Then, I received an email explaining that my bookshelf had been dispatched yesterday and that I would receive it today. When I came home, it had arrived.

Dreadful customer service. Do not use!

Manchester

Was this review helpful? 0 0