written by Leandro53 on 20/10/2015
We booked a trip to Italy with Trip Masters and they were wonderfully supportive throughout the process. We read everything closely and followed everything the way they instructed and bought the trip. However, my husband came down with pneumonia around 2 weeks previous and could not recover before departing, so we had to cancel the whole thing. Trip Masters was outstanding! They worked hard to review our case and refund everything back to us in increments (whenever they received refund money from their affiliates they credited it to us right away), and what little they could not refund, Travel Insured International covered and reimbursed us. We are grateful for the professionalism in both companies, respect of their customers, and dedication to our agreement. Thank you Trip Masters and Travel Insured International!