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★★★☆☆

“Not happy!!!!”

Written on: 19/10/2015 by feedee61 (1 review written)

As you anticipated, Hertz wanted more money for insurance!!! After a telephone call from Spain to yourselves it was confirmed that no more money needed to be paid! Why do they do this? It is very frustrating.

Alas, Hertz accidently charged me for a tank of petrol and when I highlighted this they refunded the amount immediately but I lost £5.38 in the exchange rate! This makes me very very cross and I only discovered this today.

It is hard to deal with these issues as I need to contact Hertz directly hence using a broker makes this more difficult. I think I may book directly with the actual Car Rental Company in future as making calls from Spain costs money too.

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