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“Poor Service in USA”

written by Caitlin56 on 16/10/2015

Have used Auto Europe a number of times and the service from the website booking has been good. However, twice on picking up the car at the location(Newark and Washington airports there have been problems. On both occasions the staff have tried to get us to take an inferior car to that booked. They use the excuse that we have to have what is available and not what booked. We have stood our ground and argued although tired from journey and eventually they found an appropriate car. Funny that! I think these people Alamo and Avis are letting the overall service down.

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